feel-felt-found
CommunityEmpathy-based objection handling.
System Documentation
What problem does it solve?
The Feel-Felt-Found technique provides a proven empathy-based pattern to acknowledge emotions, normalize concerns with social proof, and guide customers toward a positive outcome, reducing resistance in objections.
Core Features & Use Cases
- Three-step framework: Feel, Felt, Found, with templates and example language to validate emotions and present outcomes.
- Talk tracks & templates: Ready-to-use phrasing for price, risk, change management, and timing objections.
- Strategic integration: Complements other skills (laer-framework, value-selling-roi) for more effective objection handling.
Quick Start
Use Feel-Felt-Found when a prospect expresses an emotional objection. Begin with a validation of their feelings, cite a relevant customer example, and finish with the positive outcome. For example, "I understand how you feel about the ROI; other customers felt the same way; what they found was that our onboarding reduces time to value by X%."
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: feel-felt-found Download link: https://github.com/jmbluhm/b2b-sales-skills/archive/main.zip#feel-felt-found Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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