expectation-mapper

What problem does it solve?

This Skill addresses the critical issue of misaligned expectations in client engagements, which can lead to dissatisfaction and project failure, by providing a structured framework to identify, understand, and manage them proactively.

Core Features & Use Cases

• Expectation Mapping: Identifies the origins (declared, transferred, inferred, default, social) and dynamics (asymmetry, anchoring, peak-end, compounding, decay) of client expectations.
• Actionable Architecture: Provides five operations (audit, declare, inoculate, monitor, redirect) to proactively manage expectations.
• Use Case: Before a major client presentation, use this skill with the client's JTBD analysis to map their expectations, identify potential misalignments, and plan how to explicitly address them during the meeting to ensure a positive outcome.

Quick Start

Use the expectation-mapper skill to audit the expectations for the 'Acme Corp' engagement based on the provided call transcript.