escalation-triage

What problem does it solve?

This Skill provides a structured framework to assess and route conflicts, preventing over-escalation or under-escalation, thereby preserving community capacity and trust.

Core Features & Use Cases

• Conflict Assessment: Evaluates conflicts across six dimensions: severity, scope, parties, root cause, urgency, and safety.
• Tiered Routing: Directs conflicts to appropriate resolution tiers: Direct Dialogue, Coaching Intervention, Harm Circle, or Community-Wide Assessment.
• Use Case: When a facilitator observes a recurring pattern of meeting domination, this Skill assesses the root cause as a skill gap and routes the situation to coaching intervention, ensuring the individual receives targeted support.

Quick Start

Use the escalation-triage skill to assess a reported conflict and determine the appropriate resolution tier.