escalation-framework

What problem does it solve?

This Skill provides a clear framework to determine when, how, and to whom to escalate delivery issues, ensuring that the right decisions are made by the appropriate stakeholders without causing unnecessary disruption.

Core Features & Use Cases

• Issue Assessment: Guides users through evaluating the nature, impact, and urgency of a delivery problem.
• Escalation Level Guidance: Defines clear escalation paths from team level to executive committees and external bodies.
• Briefing Template: Provides a structured template for crafting concise and effective escalation communications.
• Use Case: A critical bug is found just before release, and the team cannot resolve it within the allotted time. This Skill helps determine if it needs to be escalated to the PDM, a program manager, or the steering committee, and provides the necessary information to do so.

Quick Start

Use the escalation framework to determine the correct escalation level for a critical bug that is blocking the release.