draft-response
OfficialCraft professional customer replies.
Content & Communication#communication#professional writing#customer service#support#escalation#response drafting
Authoranthropics
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill helps you draft professional, tailored responses to customer inquiries, issues, and requests, ensuring consistent and high-quality communication.
Core Features & Use Cases
- Situation-Specific Drafting: Generates responses for product questions, escalations, billing issues, and more.
- Tone and Style Adaptation: Adjusts communication based on customer relationship, urgency, and channel.
- Use Case: A customer is frustrated because their integration has been down for two days. Use
/draft-responseto generate an empathetic, professional response that acknowledges the issue, provides an update, and outlines next steps.
Quick Start
Use the draft-response skill to draft a response to Acme Corp asking when the new dashboard feature will ship.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: draft-response Download link: https://github.com/anthropics/knowledge-work-plugins/archive/main.zip#draft-response Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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