difficult-workplace-conversations

What problem does it solve?

Difficult workplace conversations are a common source of miscommunication, performance gaps, and relationship strain. This skill provides a structured three-phase framework (Preparation-Delivery-Followup) and practical dialogue tools to prepare, conduct, and follow up on challenging discussions such as conflicts, critical feedback, and sensitive topics.

Core Features & Use Cases

• Core Frameworks: Preparation-Delivery-Followup model, SBI (Situation-Behavior-Impact) framework, and the separation of impact from intent to keep conversations constructive.
• Ready-to-Use Resources: Opening scripts, response phrases for defensiveness, and reframing techniques to shift from blame to collaboration.
• Emotional Regulation Support: Pre-conversation preparation, in-the-moment regulation, and post-conversation processing guidance.
• Comprehensive Templates: Quick prep worksheets, full preparation templates, and specialized prompts for performance, conflict, upward feedback, and sensitive topics.
• Reference Materials: Detailed frameworks and load-on-demand reference documents to augment the conversation as needed.

Quick Start

Activate the difficult-workplace-conversations skill to prepare for a tough conversation, deliver it with SBI-based scripts, and follow up with written agreements.