What problem does it solve? Sales and account teams often lack a consistent, evidence-based way to evaluate whether their customer interactions build or erode trust, leading to missed promises, hidden conflicts of interest, and unresolved relationship ruptures. ## Core Features & Use Cases - Trust Behavior Audit: Reviews credibility, reliability, relational safety, and self-orientation using Charles H. Green's publicly documented trust framework, without generating synthetic trust scores. - Promise Ledger and Repair Proposals: Builds a chronological ledger of commitments, deliveries, and failures, then proposes the smallest concrete repair or trust-preserving action. - Structured Review Packet: Returns a verdict, confidence level, findings with severity and evidence, vetoes, and open questions for downstream approval workflows. - Use Case: Before a quarterly account review, run this Skill over the authorized email and call history to surface a missed follow-up promise, flag a concealed incentive in a proposal, and recommend a corrective disclosure. ## Quick Start Use customer-trust-continuity to review the attached account communication history for broken promises, conflicts of interest, and a recommended repair step.
