customer-support-intake

Official

One-click incident evidence with consent.

Authorserenorg
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Secure collection of incident evidence (logs, diagnostics, chat history, and screenshots) for Seren Desktop incidents, enabling quick investigations while protecting PII.

Core Features & Use Cases

  • Secure one-click evidence capture across logs, diagnostics, chat history, and screenshots with consent checks.
  • End-to-end workflow including consent verification, data minimization, redaction, hashing, and SerenDB storage.
  • Use Case: incident response and post-mailure analysis with auditable evidence trails.

Quick Start

Run the agent to securely collect and store incident evidence with consent checks and redaction.

Dependency Matrix

Required Modules

None required

Components

scripts

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-support-intake
Download link: https://github.com/serenorg/seren-skills/archive/main.zip#customer-support-intake

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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