customer-research

Search documentation and knowledge bases to synthesize confidence-scored customer answers.

1|Updated Feb 25, 2026
One-click install
npx skills add https://github.com/mattmacleod16-svg/freedomforge-max --skill customer-research-mattmacleod16-svg
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/mattmacleod16-svg/freedomforge-max/tree/main/.agents/skills/customer-research
Command: npx skills add https://github.com/mattmacleod16-svg/freedomforge-max --skill customer-research-mattmacleod16-svg

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Researching customer questions by searching across documentation, knowledge bases, and connected sources, then synthesizing a confidence-scored answer to help teams respond accurately and efficiently.

Core Features & Use Cases

  • Multi-source search across internal docs, knowledge bases, and connected sources with source attribution.
  • Confidence scoring to indicate the reliability of synthesized answers.
  • Use cases include answering customer inquiries, investigating issues, and building background for account contexts.

Quick Start

Run /customer-research <question or topic> to generate a source-attributed, confidence-scored briefing.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I synthesize customer research from multiple knowledge bases?▼

You can synthesize customer research by running a command with your question or topic to search across connected sources, parse the request, and present attributed findings with a confidence score indicating reliability.

What is confidence scoring in customer support research?▼

Confidence scoring indicates the reliability of synthesized answers. This Skill evaluates aggregated information from connected sources and documentation, applying confidence scoring to help teams respond accurately and efficiently.

Can I use customer research for bug investigations and account context reviews?▼

Yes, this Skill supports bug investigations and account-context reviews by gathering, verifying, and synthesizing information from connected sources. It applies cross-source validation and requires sources to be attributed in the final findings.

Does customer research work without connected sources?▼

No, this Skill requires connected sources, documentation, or knowledge bases to aggregate information. Without connected sources, it cannot perform cross-source validation or generate source-attributed, confidence-scored findings for your customer inquiries.

What's the best way to answer customer inquiries using internal documentation?▼

The best way is to run this Skill with your customer inquiry to search across internal documentation and knowledge bases. It verifies findings through cross-source validation and provides source attribution with confidence scoring for accurate responses.