customer-research-bdf

Designs customer surveys, user tests, and competitor analyses using the Billion-Dollar Data Funnel framework.

Updated May 6, 2026
One-click install
npx skills add https://github.com/Heatmap-com-Inc/heatmap-claude-skills --skill customer-research-bdf-heatmap-com-inc
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research-bdf
Source: https://github.com/Heatmap-com-Inc/heatmap-claude-skills/tree/main/skills/customer-research-bdf
Command: npx skills add https://github.com/Heatmap-com-Inc/heatmap-claude-skills --skill customer-research-bdf-heatmap-com-inc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Conversion optimization often relies on guesses instead of customer evidence. This Skill grounds every hypothesis in Dylan Ander's Billion-Dollar Data Funnel (BDF), a six-source research framework that combines surveys, raw analytics, competitor analysis, user testing, expert review, and screen recordings so tests are based on what customers actually say and do. ## Core Features & Use Cases - Survey Design: Provides three book-accurate templates (post-purchase, exit-intent, customer interview) with question-writing rules that favor "What" and "How" questions over yes/no formats. - User Testing Protocol: Structures 3-8 user sessions and classifies findings into Pain Points, Friction, and Unmet Needs taxonomies. - MCP-Guided Research Targeting: Includes Heatmap MCP recipes that identify high-traffic/low-RPS pages for user testing and high-abandonment funnel steps for exit-intent survey placement. - Use Case: A store owner asks why visitors are not buying. The Skill deploys an exit-intent survey on the highest-abandonment checkout step, runs five customer interviews, confirms themes against MCP behavioral data, and produces ICE-ready test hypotheses. ## Quick Start Ask Claude to design a post-purchase customer survey and identify which pages deserve user testing based on Heatmap analytics data.

Frequently Asked Questions about customer-research-bdf

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I write customer survey questions that produce actionable answers?▼

Use "What" and "How" questions like "What made you almost not buy from us?" because they open up detailed responses. Avoid "Do," "Is," and "Does" questions, which produce yes/no answers with no actionable insight, and be cautious with "Why" questions that trigger rationalized answers.

How many user testing sessions do I need for reliable insights?▼

Three sessions is the minimum for any actionable conclusion, and five is preferred. Diminishing returns set in after eight users, since sessions four through eight surface new pain points but later sessions mostly repeat earlier findings.

What is the Billion-Dollar Data Funnel in CRO?▼

The Billion-Dollar Data Funnel is Dylan Ander's six-source research framework: customer feedback surveys, raw data analysis, competitor analysis, user testing, expert review, and screen recordings. It ensures optimization hypotheses come from customer evidence rather than internal guesses.

How do I choose which pages to user test first?▼

Query Heatmap MCP for pages with high session counts but below-average Revenue Per Session. These B-tier pages have enough traffic to validate findings but are underconverting, making them the highest-leverage targets for qualitative research.

When should I not rely on screen recordings alone?▼

Screen recordings should confirm hypotheses from other BDF sources rather than serve as standalone data. A theme appearing in surveys, recordings, and behavioral analytics together is a high-confidence hypothesis; a single-source theme needs additional validation before testing.