customer-research

Analyze customer research assets and gather insights from online sources.

Updated Mar 17, 2026
One-click install
npx skills add https://github.com/aaymanasrar/Elephante --skill customer-research-aaymanasrar
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/aaymanasrar/Elephante/tree/main/.claude/skills-later/marketing-customer-research
Command: npx skills add https://github.com/aaymanasrar/Elephante --skill customer-research-aaymanasrar

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires openai, requests, yaml, and includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill aids in conducting, analyzing, and synthesizing customer research to inform product development, marketing strategies, and customer engagement.

Core Features & Use Cases

  • Analyze Existing Assets: Extract insights from customer interviews, surveys, support tickets, and other research material.
  • Digital Watering Hole Research: Gather data from online communities like Reddit, G2, and forums.
  • Persona Generation: Create detailed customer personas based on research findings.
  • Competitive Intelligence Summary: Understand customer opinions about competitors.
  • Research Synthesis Report: Summarize research findings for strategic decision-making.
  • Voice of Customer (VOC) Quote Bank: Provide verbatim customer quotes for copywriting and messaging.

Quick Start

Use the customer-research skill to analyze the customer support tickets provided and generate a VOC quote bank.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I extract customer insights from existing support tickets and survey data?▼

To extract customer insights, the Skill analyzes existing research assets like support tickets and surveys to identify themes, generate voice of customer quotes, and build customer personas. It automates research synthesis to inform product development and marketing strategies.

Can I gather customer research data from online communities like Reddit and G2?▼

Yes, you can gather customer research from online communities. The Skill performs digital watering hole research, collecting data from platforms like Reddit and G2 to understand customer opinions about competitors and extract verbatim voice of customer quotes.

What is the best way to generate detailed customer personas from raw research material?▼

The best way to generate customer personas is by processing raw research material through the Skill's analysis frameworks. It extracts jobs to be done and segments customer profiles, creating detailed personas based on synthesized research findings from interviews and online sources.

Does this customer research automation require access to specific data sources and API keys?▼

Yes, customer research automation requires access to digital platforms and customer data sources. It depends on the OpenAI and Requests libraries to function, meaning you need valid API keys configured to gather insights from online sources and process existing research assets.

How do I summarize research findings into a strategic decision report?▼

You summarize research findings by feeding your collected customer data into the Skill. It produces a research synthesis report that identifies key themes and jobs to be done, summarizing the insights into a format designed for strategic decision making and customer engagement planning.