What problem does it solve? Customer complaints and feedback are scattered across payment disputes, CRM tickets, email, support chats, and review platforms like Yandex Maps, 2GIS, Avito, VK, and Otzovik, so recurring problems go unnoticed until customers silently leave. This Skill consolidates all those signals into one report with verbatim quotes and a concrete weekly action list. ## Core Features & Use Cases - Multi-source collection: Pulls payment disputes (YooKassa, Tinkoff Kassa), CRM tickets (Bitrix24, amoCRM), complaint emails (Yandex 360), and support chat messages, plus manually pasted reviews from Russian review platforms. - Themed report with verbatim quotes: Groups signals into 3-5 recurring themes, each with direct customer quotes tagged by source and a signal count, never paraphrased. - Weekly action list: Ranks themes by signal count and outputs three concrete steps the owner can take this week. - Use Case: Ask "What are customers saying this month?" and receive a report showing, for example, that delivery delays generated 11 complaints, with exact quotes and a step to proactively message every order older than 7 days. ## Quick Start Ask the assistant: "What are customers saying this month?" and it will gather the last 30 days of disputes, tickets, emails, and support chats into a themed report with quotes and three actions.
