What problem does it solve? Customer complaints arrive scattered across payment disputes, CRM tickets, and review platforms, making it hard to know which problems to fix first. This Skill consolidates all feedback signals into a ranked list of the top-3 solvable issues with ready-to-review reply drafts. ## Core Features & Use Cases - Multi-source signal collection: Pulls disputes and chargebacks from payment systems (YooKassa, Tinkoff Kassa), tickets from CRM (Bitrix24, amoCRM), and review exports (Yandex Maps, 2GIS, Avito, VK) in CSV/Excel. - Theme clustering and prioritization: Groups signals into recurring topics, classifies them (product quality, delivery, billing, communication), and ranks by frequency multiplied by business impact. - Draft response generation: Produces ready-to-edit customer reply drafts for each top issue, shown only for owner approval — nothing is sent automatically. - Use Case: A small business owner runs the skill monthly to see that delivery delays generated 14 complaints, gets a concrete operational fix suggestion, and approves a draft apology message to affected customers. ## Quick Start Analyze all customer feedback from the last 30 days and show me the top-3 problems with draft replies.
