customer-journey-mapping-workshop
CommunityMap customer journeys, find pain points.
Product & Management#user experience#pain points#customer journey#product discovery#mapping#workshop
AuthorJohnnnmai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill guides product managers through creating a customer journey map to visualize the end-to-end customer experience, identify pain points, and foster team alignment.
Core Features & Use Cases
- Guided Questioning: Asks adaptive questions about actors, scenarios, phases, actions, thoughts, emotions, and opportunities.
- Structured Output: Generates a detailed customer journey map and a prioritized list of improvement opportunities.
- Use Case: A product team can use this Skill to understand why users drop off during onboarding, identify specific frustrations, and brainstorm solutions to improve activation rates.
Quick Start
Start a customer journey mapping workshop by describing your primary persona and their main goal.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-journey-mapping-workshop Download link: https://github.com/Johnnnmai/100x-product-manager/archive/main.zip#customer-journey-mapping-workshop Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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