customer-health-scorecard
CommunityAssess customer health and predict churn.
Product & Management#account management#customer success#scorecard#customer health#churn risk#HEART framework
Authoryohayetsion
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill provides a comprehensive assessment of customer health, enabling proactive identification of at-risk accounts and opportunities for expansion.
Core Features & Use Cases
- Customer Health Scorecard Generation: Creates detailed scorecards based on the Google HEART framework and B2B indicators.
- Mode Detection: Automatically detects whether to create, update, or find existing scorecards.
- Use Case: When a customer's engagement metrics drop, use this skill to update their health scorecard, identify churn risks, and recommend immediate actions to the account manager.
Quick Start
Create a new customer health scorecard for the 'Acme Corp' account.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-health-scorecard Download link: https://github.com/yohayetsion/product-org-os/archive/main.zip#customer-health-scorecard Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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