customer-health-intelligence

What problem does it solve?

This Skill transforms reactive churn discovery into a proactive early warning system, identifying at-risk K-12 school district customers 90-180 days before renewal. It empowers customer success teams to prevent churn, accelerate expansion, and optimize resource allocation, saving significant revenue.

Core Features & Use Cases

• Multi-Factor Health Score Calculation: Analyze support quality, engagement, product usage, relationship strength, and sentiment to generate a comprehensive health score (0-100).
• Churn Prediction & Risk Modeling: Get 90-180 day advance warnings for at-risk accounts with estimated churn probability and prioritized retention strategies.
• Expansion Opportunity Identification: Proactively discover growth opportunities within healthy accounts.
• Use Case: Analyze customer health across all active accounts, identify at-risk renewals in the next 90 days with churn probability, and prioritize by ARR value at risk.

Quick Start

Analyze customer health across all active accounts. Identify at-risk renewals in next 90 days with churn probability and retention strategies. Prioritize by ARR value at risk.