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MCERQUA
MCERQUACOMMUNITY
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customer-followup

Automates post-service customer follow-up with staged satisfaction checks, reviews, referrals, and pitches.

1|Updated Mar 5, 2026
Search Tags:#referral program#review request#customer follow-up#satisfaction check#maintenance plan
One-click install
npx skills add https://github.com/MCERQUA/jam-skills --skill customer-followup-mcerqua
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-followup
Source: https://github.com/MCERQUA/jam-skills/tree/main/customer-followup
Command: npx skills add https://github.com/MCERQUA/jam-skills --skill customer-followup-mcerqua

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires openclaw, and includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill automates the post-service customer follow-up process, ensuring timely satisfaction checks, review requests, referral offers, and maintenance plan pitches.

Core Features & Use Cases

  • Automated Follow-Up Pipeline: Manages a 4-stage lifecycle pipeline for customer follow-up.
  • Satisfaction Checks: Confirm customer satisfaction and address issues promptly.
  • Review Requests: Encourage customers to leave positive reviews on platforms like Google.
  • Referral Offers: Generate referrals for new customers.
  • Maintenance Plan Pitches: Offer ongoing service agreements.
  • Use Case: After a service job is completed, this Skill automatically sends a satisfaction check, then a review request, followed by a referral offer, and finally a maintenance plan pitch.

Quick Start

Use the customer-followup skill to initiate the follow-up process for a completed job.

Frequently Asked Questions about customer-followup

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate customer follow-up emails after a service job is completed?▼

You can automate customer follow-up by triggering a 4-stage pipeline that sends satisfaction checks, review requests, referral offers, and maintenance plan pitches sequentially after a service job is completed.

What is the best way to request customer reviews after providing a service?▼

The best way to request customer reviews is using an automated follow-up pipeline that sends review requests after confirming initial customer satisfaction, encouraging them to leave feedback on platforms like Google.

Do I need OpenClaw to manage the customer satisfaction check and referral pipeline?▼

Yes, you need OpenClaw integration to trigger and manage the pipeline stages for customer satisfaction checks, review requests, and referral offers.

How does the referral program integration work within a post-service follow-up workflow?▼

The referral program operates as the third stage in the follow-up workflow, automatically sending referral offers to generate new customers after the satisfaction check and review request stages are complete.

Can I use this automated follow-up process to pitch maintenance plans to existing customers?▼

Yes, the automated follow-up process pitches maintenance plans as the final stage, offering ongoing service agreements to existing customers after completing satisfaction checks, review requests, and referral offers.

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