customer-feedback-framework
CommunityBuild a robust customer feedback system.
Product & Management#user research#feature prioritization#customer feedback#CSAT#NPS#CES#churn reduction
Authorguangtouwangba
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill establishes a comprehensive system for collecting, analyzing, and acting on customer feedback to drive product improvements and business decisions.
Core Features & Use Cases
- Multi-channel Feedback Collection: Integrates NPS, CSAT, CES surveys, exit interviews, user research, and feature request management.
- Data-Driven Prioritization: Utilizes frameworks like RICE to prioritize feature requests based on impact and effort.
- Actionable Insights: Analyzes feedback themes and trends to inform product roadmap and customer retention strategies.
- Use Case: A SaaS company wants to reduce churn. This Skill helps them implement exit surveys to understand why users leave, analyze feedback themes to identify product gaps, and prioritize feature development to address those gaps, ultimately improving customer satisfaction and retention.
Quick Start
Use the customer-feedback-framework skill to set up NPS, CSAT, and CES surveys and define a process for responding to customer feedback.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-feedback-framework Download link: https://github.com/guangtouwangba/weaver/archive/main.zip#customer-feedback-framework Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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