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customer-email-reply-drafter

Drafts polite on-brand replies to customer emails about orders, refunds, and delivery.

Updated Jul 27, 2026
Search Tags:#email drafting#customer support#tone adjustment#order status#draft review#refund reply
One-click install
npx skills add https://github.com/sebaperiesdigit-create/Peries-Skills-Master --skill customer-email-reply-drafter-sebaperiesdigit-create
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-email-reply-drafter
Source: https://github.com/sebaperiesdigit-create/Peries-Skills-Master/tree/main/.claude/skills/customer-email-reply-drafter
Command: npx skills add https://github.com/sebaperiesdigit-create/Peries-Skills-Master --skill customer-email-reply-drafter-sebaperiesdigit-create

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Writing consistent, empathetic replies to customer emails takes time and risks inconsistent tone or missing details. This Skill drafts a ready-to-review response to customer inquiries without sending anything automatically. ## Core Features & Use Cases - Inquiry Classification: Identifies whether the email concerns order status, delivery delay, refund, product question, complaint, or general inquiry. - Detail Extraction with Placeholders: Pulls out names, order numbers, and dates, and inserts explicit placeholders like [insert tracking number] instead of inventing missing facts. - Tone Matching and Refinement: Adjusts tone by inquiry type and offers an interactive refinement menu for tone, length, or formality. - Use Case: A support agent pastes an angry email about a delayed shipment and receives an empathetic draft with a placeholder for the tracking number, ready for human review. ## Quick Start Draft a reply to this customer email asking about a refund for order 12345.

Frequently Asked Questions about customer-email-reply-drafter

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft a reply to a customer email with AI?▼

Paste the customer email content directly or provide it as a file, optionally adding context like customer name or order number. The skill classifies the inquiry type, extracts key details, and produces a ready-to-review draft reply in plain text.

How to write customer support replies for refunds and delivery delays?▼

The skill selects tone based on inquiry type: empathetic and reassuring for delays or complaints, clear and solution-focused for refunds or order status. It drafts a greeting, acknowledgement, direct response, and polite closing with a signature placeholder.

Does this skill send the customer email automatically?▼

No, the skill only produces a draft for human review and never sends emails or takes external action. It requires no credentials or connections to external systems.

What happens when order details are missing from the customer email?▼

The skill never fabricates missing information such as tracking numbers or refund amounts. Instead it inserts explicit placeholders like [insert tracking number] so a human can fill in verified details before sending.

Can I adjust the tone or length of the drafted reply?▼

Yes, after drafting, the skill offers a refinement menu to adjust tone, length, or formality. You describe the desired change in free text, such as more formal or shorter, and it redrafts the reply.

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