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customer-conversations

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Master customer interactions.

Product & Management#product insights#customer feedback#churn analysis#call preparation#debriefing#ICP refinement
Authorvibbs
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines customer communication by providing structured preparation for calls, organized capture of post-call insights, and intelligent routing of feedback to improve products and customer profiles.

Core Features & Use Cases

  • Pre-Call Briefings: Generates tailored questions and talking points based on conversation type (discovery, demo, churn-save, etc.).
  • Structured Debriefs: Captures key information from customer interactions in a standardized format, including pain levels, quotes, and signals.
  • Insight Routing: Automatically tags and routes insights related to product needs, ICP refinement, and churn risk to relevant downstream processes.
  • Pattern Analysis: Identifies recurring themes, pain points, and feature requests across multiple conversations.

Quick Start

Use the customer-conversations skill to prepare for an upcoming discovery call.

Dependency Matrix

Required Modules

None required

Components

scriptsreferences

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-conversations
Download link: https://github.com/vibbs/company-os/archive/main.zip#customer-conversations

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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