What problem does it solve? Microsoft support engineers waste significant time manually querying scattered internal Kusto databases and performing repetitive browser tasks like creating ICM incidents, drafting FQR emails, and adding case notes in Dynamics 365. This Skill centralizes data source knowledge and automates these workflows. ## Core Features & Use Cases - Kusto Data Queries: Query 7 internal data sources including AAD user info, org hierarchy, SAW devices, asset inventory, AzureDevOps, IPAM egress IPs, and SSD rollout status via Azure MCP with verified schemas and sample KQL. - Browser Automation: Create ICM incidents, draft FQR emails via DFM CKEditor injection, batch-add D365 case notes via OData API, assign cases via SBAManager Bot, and manage CoreIdentity entitlements using Playwright. - Analysis & Export: Perform DSAT/CSAT root cause analysis with HTML report generation, export chat logs as dual HTML/MD files, and convert Jarvis dashboard JSON into skill reference markdown. - Use Case: An engineer receives a DSAT case, uses the Skill to pull the customer's device and org data from Kusto, runs the 5-phase DFM timeline analysis, and generates a styled HTML root-cause report. ## Quick Start Ask the agent to look up a user's report line and device info by alias, or say "create icm" to start the browser-automated incident creation workflow.
