CSAT Driver Analysis
CommunityUncover CSAT score drivers
AuthorGoldenZero
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This skill explains why Customer Satisfaction (CSAT) scores have changed by identifying the specific operational and experiential factors that are driving those movements.
Core Features & Use Cases
- Decompose CSAT Changes: Break down score movements by dimension, segment, and channel.
- Identify Key Drivers: Use statistical methods (like Key Driver Analysis) to pinpoint what truly impacts customer satisfaction.
- Correlate with Operations: Link CSAT shifts to specific operational metrics and events.
- Analyze Verbatim Feedback: Extract themes and sentiment from customer comments to provide qualitative context.
- Generate Actionable Recommendations: Provide data-driven suggestions for improving CSAT.
- Use Case: A retail company sees a 3-point drop in its overall CSAT score. This skill can analyze the data to reveal that the drop is primarily due to a decline in delivery speed satisfaction among a specific customer segment, correlating with a recent change in shipping carriers. It can then recommend actions to address the delivery issues.
Quick Start
Analyze my CSAT driver and recommend clear next actions.
Dependency Matrix
Required Modules
None requiredComponents
assetsreferencesscripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: CSAT Driver Analysis Download link: https://github.com/GoldenZero/skills/archive/main.zip#csat-driver-analysis Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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