What problem does it solve? SaaS businesses lose subscribers through voluntary cancellations and failed payments, often without any system to understand why or intervene. This Skill provides structured guidance for building cancel flows, targeted save offers, churn prediction signals, and payment recovery sequences. ## Core Features & Use Cases - Cancel Flow Design: Build exit surveys, reason-matched dynamic save offers (discounts, pauses, downgrades), and confirmation screens with UI patterns. - Churn Prediction & Proactive Retention: Track risk signals like login drops and billing page visits, compute a weighted health score, and trigger interventions before cancellation. - Dunning & Payment Recovery: Configure smart retry logic by decline type, pre-dunning card expiry alerts, and a four-email recovery sequence for involuntary churn. - Use Case: A subscription app with 6% monthly churn uses this Skill to add an exit survey, offer a 25% discount to price-sensitive cancellers, and set up Stripe Smart Retries with dunning emails, cutting churn to 4%. ## Quick Start Ask the assistant to design a cancel flow with an exit survey and dynamic save offers for your Stripe-billed SaaS product.
