check-sla
CommunityMonitor SLA breaches & automate refunds
AuthorBaselHussain
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill automates the monitoring of service level agreement (SLA) deadlines for manual resolution queue items, identifying breaches and triggering automated refunds for eligible cases.
Core Features & Use Cases
- SLA Breach Detection: Identifies pending cases that have passed their SLA deadline.
- Auto-Refunds: Automatically processes refunds for eligible payment methods (e.g., card, Apple Pay, Google Pay) for breached items.
- Manual Review Routing: Flags cases with incompatible payment methods for manual review.
- Notifications: Sends customer notifications and logs high-priority alerts to Sentry for critical issues.
- Use Case: Automatically ensure customer satisfaction by refunding delayed service requests without manual intervention, while flagging complex cases for human review.
Quick Start
Run the check-sla skill to report on SLA status and trigger auto-refunds for any breaches found.
Dependency Matrix
Required Modules
sentry-sdkpaddle-sdk
Components
scripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: check-sla Download link: https://github.com/BaselHussain/ai-keto-meal-plan-generator/archive/main.zip#check-sla Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
Agent Skills Search Helper
Install a tiny helper to your Agent, search and equip skill from 223,000+ vetted skills library on demand.