chatbot-analytics

What problem does it solve?

This Skill enables the tracking and analysis of AI chatbot interactions, providing insights into performance, user engagement, and operational costs while ensuring HIPAA compliance.

Core Features & Use Cases

• Track Key Metrics: Monitor sessions, message counts, response times, token usage, and error rates.
• HIPAA Compliance: Differentiates between safe-to-track metadata and sensitive Personal Health Information (PHI).
• Category Detection: Automatically categorizes conversations based on metadata flags, not content.
• Cost Estimation: Provides insights into token consumption for cost management.
• Use Case: A healthcare provider can use this skill to monitor patient engagement with an AI health assistant, ensuring that sensitive health information is not logged while still tracking overall usage patterns and identifying potential crisis situations.

Quick Start

Implement the chatbot analytics skill to track conversation start and end events.