change-request

What problem does it solve?

This Skill streamlines the process of creating, documenting, and managing IT Change Requests within Freshservice, ensuring infrastructure changes are properly recorded and approved.

Core Features & Use Cases

• Automated CR Creation: Generate Freshservice Change Requests directly from Tendril-driven infrastructure work.
• CMDB Integration: Automatically link affected servers to their corresponding assets in the Freshservice CMDB.
• Structured Documentation: Ensures all necessary details like problem statements, implementation plans, and rollback procedures are captured.
• Use Case: After completing a server upgrade using Tendril, use this Skill to automatically create a Change Request in Freshservice, detailing the work done, affected servers, and rollback plan.

Quick Start

Use the change-request skill to create a new change request for the recent database upgrade on server db-prod-01.