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amazon-connect-custom-ccp

Community

Tailor a custom Amazon Connect CCP and flows

Software Engineering#ui#monitoring#routing#streams#ccp#amazon-connect#contact-center
Authortippyentertainment
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This skill enables teams to design and implement a tailored CCP UI and supporting contact-center configurations, reducing integration complexity and time-to-value.

Core Features & Use Cases

  • UI customization and embedding of the CCP via Amazon Connect Streams.
  • Architecture, routing, queues, campaigns, and IVR/bots configuration, with monitoring and metrics.
  • Frameworks and examples to generate ready-to-implement designs for integration into existing apps and portals.

Quick Start

Configure a sample CCP using the Streams integration and outline a deployment plan for a test page.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: amazon-connect-custom-ccp
Download link: https://github.com/tippyentertainment/skills/archive/main.zip#amazon-connect-custom-ccp

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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