What problem does it solve? Managing reusable instruction sets (SOPs) for customer-facing Frontline agents requires repetitive CLI work; this Skill provides the exact commands to create, list, inspect, update, delete, and assign playbooks without memorizing flags. ## Core Features & Use Cases - Playbook CRUD: Create playbooks with name, description, and instructions, then update or delete them with proper permission handling. - Filtering & Inspection: List playbooks with filters for text, visibility, and active status, and describe individual playbooks by ID. - Assignment Visibility: See which playbooks are assigned to a specific agent using the assigned command with an agent ID. - Use Case: A support operations manager needs to roll out a new refund SOP to all customer-facing agents; they create the playbook with instructions, set account-wide visibility, and verify assignment to each agent. ## Quick Start Ask the assistant to create a Frontline playbook named Refund flow with instructions for processing customer refund requests and then list which playbooks are assigned to a given agent.
